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The Importance of Customer Feedback

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How can we move and improve without knowing how you feel?

Well, we could wing it I suppose – but it would be a wing and a prayer away from the satisfaction of knowing our customers ‘feel’ as important as they actually ‘are’.

At NWBC we value all feedback, and it isn’t all about the ratings! We genuinely care. Thankfully, we know that you ‘feel’ it because you tell us, and so the cycle continues.

“The staff at NWBC have been more than exceptional in the 2 years we have occupied our lovely offices with a view, and it is a pleasure to call the offices a UK home for ITO Tours. We could not want more in regards to working from a warm and professional environment, as well as the staff at NWBC, who are there to deal with any serviced offices issues that may arise. We will stay as long as they allow us to!”

“I have been using an office at New World Business Centre since November 2019. The offices and facilities are excellent and the staff friendly and efficient. There is a modern, clean kitchen and hot drinks are available (as are cakes each Friday!). The Reception arrangements are very good, providing call answering and message taking.”

“Fantastic and friendly service, our visitors have commented on the welcome they receive. Facilities are kept spotlessly clean and plenty of parking is available.”

In simple terms, we need each other. However, it does beg the question “which came first – the customer or the care?” What do you think?